Refund, Returns, and Cancellation Policy

Refunds: We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return the item within 14 days of delivery for a full refund, minus any shipping charges. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that personalise items are exempt from our refund policy unless they are defective or damaged upon arrival.

Returns: To initiate a return, please contact our customer service team at customerservice@amtprints.com to receive a return authorisation along with return details. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7 Business days.

Cancellation: If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped. Once an order has been shipped, it cannot be cancelled. In such cases, you may follow our standard returns process upon receipt of the item(s).

Exceptions: Please note that certain items, such as personalised or custom-made products, may not be eligible for returns or refunds unless they are defective or damaged upon arrival. Additionally, we are unable to accept returns on perishable goods, intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Contact Us: If you have any questions about our refund, returns, and cancellation policy, please contact us at customerservice@amtprints.com. Our customer service team will be happy to assist you.